IT Email Templates for reporting errors to Internal IT

If your computer is managed by your employer, use this pre-written email templates to request the changes needed for Cowork to run.

Instructions:

Copy the template below
Fill in the bracketed fields with your information
Send it to your IT helpdesk or IT administrator

Tier 1- Networking & Plugins

Your symptoms may include: "API Unreachable" errors, invalid JSON output, or Plugin Marketplace DNS failures.

Additional information to include:

The exact error message shown in the Plugin Marketplace or API response
Whether the issue happens on all networks or only on specific ones (e.g., home Wi-Fi vs. office network vs. mobile hotspot)
Whether you are using a VPN — and if so, which one
Whether the issue started after a specific update or change to your system
If possible gather relevant logs using this procedure Gathering Relevant Logs

Subject: Request: Networking & Plugins for Claude Cowork

Hi [IT Team / Name],

I am receiving this error message [error message from Plugin Marketplace or API response]

I receive this error on these networks [home Wi-Fi vs. office network vs. mobile hotspot]

This issue started after [include if it was after an update or change in the system]

I am [using/ not] using a VPN. If using a VPN give VPN name.

I have tried these troubleshooting steps [copy the steps you used from the troubleshooting guide]

My machine details: - Name: [Your name] - Device name / hostname: [Your computer name — find this under Settings → System → About → Device name] - Operating system: [e.g., Windows 11 Pro, version 24H2 or macOS]

These are the relevant logs: [Paste any Relevant logs you have collected]

Please let me know if you need any additional information.

Thank you, [Your name] [Your department] [Your contact information]

Tier 2- Scheduled Tasks & Storage

Your symptoms may include: Tasks failing silently or UNC path errors.

Additional information to include:

The exact task that is failing and what it was set up to do
Whether your documents or storage are on a different drive than your Windows installation (e.g., files on D:\ when Windows is on C:)
Whether your organization uses folder redirection via Group Policy
Whether the failure happens when your computer is in sleep or focus mode
If possible gather relevant logs using this procedure Gathering Relevant Logs

Subject: Request: Scheduled Tasks & Storage for Claude Cowork

Hi [IT Team / Name],

I am running [name of the exact task], it was set up to [name the process it was set up to do] and it is [failing silently or giving me UNC path errors]

My documents are [on the same as or a different drive than] my Windows installation.

I believe we [are using folder redirection via Group Policy or are not using folder redirection via Group Policy]

The failure happens when [computer is in sleep or focus mode or is not in computer is in sleep or focus mode]

I have tried these troubleshooting steps [copy the steps you used from the troubleshooting guide]

My machine details: - Name: [Your name] - Device name / hostname: [Your computer name — find this under Settings → System → About → Device name] - Operating system: [e.g., Windows 11 Pro, version 24H2 or macOS]

These are the relevant logs: [Paste any Relevant logs you have collected]

Please let me know if you need any additional information.

Thank you, [Your name] [Your department] [Your contact information]

Connectors & Add-ins

Your symptoms may include: Missing MCP tools or Office Add-in authentication failures.

Additional information to include:

Which connector or add-in is affected
Whether the issue appeared after a Claude Desktop or Office update
Whether the problem occurs in the CLI version of Claude, the Desktop app, or both
Any authentication error messages shown during login or token refresh
If possible gather relevant logs using this procedure Gathering Relevant Logs

Subject: Request: Connectors & Add-ins for Claude Cowork

Hi [IT Team / Name],

I am using [name connector or add-in], and it is not working. I am receiving this [authentication error messages shown during login or token refresh]

This appeared [after a Claude Desktop or Office update or both]

I have tried these troubleshooting steps [copy the steps you used from the troubleshooting guide]

My machine details: - Name: [Your name] - Device name / hostname: [Your computer name — find this under Settings → System → About → Device name] - Operating system: [e.g., Windows 11 Pro, version 24H2 or macOS]

These are the relevant logs: [Paste any Relevant logs you have collected]

Please let me know if you need any additional information.

Thank you, [Your name] [Your department] [Your contact information]

Known issues (not user fixable)

Your symptoms may include: Issues that persist after all troubleshooting steps, or problems that match known Anthropic server-side bugs.

What this tier means

Some issues are caused by bugs on Anthropic's side — not your computer. These include things like missing OAuth scopes, AppleScript bugs in compiled binaries, or Windows Home limitations. If your troubleshooting guide directed you here, your ticket is important — it helps Anthropic's engineering team track and prioritize these fixes.

Additional information to include:

Confirmation that you have completed all steps in the relevant troubleshooting guide
The name of the troubleshooting guide you followed
Whether the issue is reproducible — does it happen every time, or intermittently?
Any workarounds you have found, even partial ones
If possible gather relevant logs using this procedure Gathering Relevant Logs

Subject: Request: Support for Claude Cowork

Hi [IT Team / Name],

I am having problems with Claude Cowork.

This is the problem I am having [describe your problem as best as you can]

I have tried these troubleshooting steps [copy the steps you used from the troubleshooting guide]

[Report if the error is reproducible or if it is intermittent]

[Report if you have found any workarounds, even if they are partial]

My machine details: - Name: [Your name] - Device name / hostname: [Your computer name — find this under Settings → System → About → Device name] - Operating system: [e.g., Windows 11 Pro, version 24H2 or macOS]

These are the relevant logs: [Paste any Relevant logs you have collected]

Please let me know if you need any additional information.

Thank you, [Your name] [Your department] [Your contact information]

Tip for faster results

If your organization uses a helpdesk ticketing system, submit a ticket in addition to sending this email. Having a ticket number ensures your request is tracked and doesn't get lost in an inbox.

ArchieCur created in collaboration with Claude Sonnet 4.6 (Anthropic) · v1.0.0 · June 2026