Getting Support from Anthropic
If you have worked through the troubleshooting guides and still need help, you can submit a support ticket directly to Anthropic.
How to reach Anthropic support
There are two ways to open a support ticket — use whichever is easiest for you.
Via your Claude account
- Log in to your Claude account
- Click your initials or name in the lower-left corner of the app
- Select Get help
- A support messenger will open — click Send us a message to create a ticket
Via the Claude Help Center
- Go to Claude Support
- Click the message icon in the bottom-right corner of the page
- The support messenger will open
In both cases
Once the messenger is open, click Technical Issue to connect with a specialized technical support bot.
Before you contact support
To help Anthropic resolve your issue as quickly as possible, gather your system information and logs before opening a ticket.
👉 What to gather before contacting support
ArchieCur created in collaboration with Claude Sonnet 4.6 (Anthropic) · v1.0 · June 2026